WELCOME TO FAVOUR STATiON!
What is Favour Station About?
We take pride in our craftsmanship to create beautiful party favours to be shared across Aotearoa. Every piece is thoughtfully designed in-house and carefully assembled with the utmost attention to detail before being delivered to your door!
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About Favour StationAbout Favour Station
What's the process?
1. Decide on your budget
A necessary but often over-looked step. Knowing how much you can afford to spend will help you narrow down your options and prevent you from overspending. Consider a total budget or how much you want to spend per person/guest.
2. Choose your favours
Once you have decided on your budget, you can start looking for personalized favours that fit your needs, preferences and guest requirements.
3. Place your order
Place your order by emailing us or using the contact us form. Ensure you include the amount of each item, when they are needing to arrive by, and the event date. Keep an eye out for our initial email to confirm the order and questions regarding customizations and themes.
4. Initial Deposit
Once the initial deposit is received, we will reach out for a consultation.
5. Initial consultation
During this consultation, either by phone or email, we will get to know your requirements for your party favours. We will discuss your desired text, image, and designs. After the consultation, we expect the first draft to be sent to you within 48 hours (Mon-Friday ONLY).
6. Draft edits
After the first draft, we will see if you would like to make any alterations. If you do, we will edit the designs and send them back for approval. Once approved we will move forward with creation.
7. Creation
After we have confirmed approval of the designs, we will begin creating your items if your event date/date of requirement is up to 14 days away.
When all have been assembled and ready for postage we will email you confirmation of completion with a validatory photo (If wanted) and book the courier to send your items.
8. Receive your favours!
After placing your order, you can expect to receive your personalized favours within the designated timeframe. Be sure to inspect each favour upon arrival to ensure it meets your expectations.
Do you allow pickups?
We offer curbside collections on Wednesdays and Thursdays during set hours. This is to ensure the adequate protection of your favors and to not leave any food items purchased out. If you have opted for collection, please keep an eye on your inbox for more information regarding times etc.
I want to change my theme; can I do that?
Provided you have not approved the final draft, we can change the theme. After the final draft has been approved, we cannot make any more changes to the design on your order.
I've approved my final design, but I wish to add a different item to my order, can I?
If it is fairly early in the creation process of your order, the chances are we can accommodate. Please get in contact with us as soon as you can.
If your items are already packaged for the courier, the likelihood is no.
FAQ's
How much notice do you need?
We ask for a minimum of 2 weeks' notice. This allows us time to ensure we have all the products you require and with plenty of time for the design, creation and delivery of your items.
Do you require a deposit?
Yes, to secure your booking and for us to begin the design process, we require a deposit of 50% of your total order. This must be received within three days of receiving your invoice or if less than 14 days' notice until your date of requirement, the total invoice is required.
Do you do 'rush' orders?
If located locally, with the ability to collect your favours, we will allow rush orders. This will incur a $50 fee. Provided your order is placed and the full payment of the invoice is received we can have your products ready within 48 hours. We do not allow nationally required rush orders, sorry.
I want one theme, but to have my guest's names on each of their favours. Can you do this?
I can do this, however due to the additional work required it will need to be discussed BEFORE your order is placed. The extra personalization may alter the required costs or timeline.
Do you have minimum order requirements?
For some items, YES. A Majority of our items have a min order of 6 units. Others can be purchased individually when included with a min required order. If you need confirmation, please don't hesitate to contact us.
Contact Us
hi@favourstationnz.co.nz
Socials
@favourstationnz
Want to add a theme?
Email us your ideas!
